FAQ
If you have any questions, please text us at (910) 839-1611 or email us [email protected]
House Cleaning Services
Select the Service tab at the top of the page and take a peak at our cleaning checklist. Don’t see something you need? Feel free to contact us.
We like to keep things simple. So we offer 3 cleaning services:
1. Standard Cleaning - This is a lighter clean that still covers all the important areas of your home.
2. Deep Cleaning - This is a very detailed clean that we recommend booking as your first clean or if your home has not been professionally cleaned in the last 90 days. With this service, we will get your home up to our high standard and maintain it with our scheduled, standard cleanings.
3. Move In/Move Out Cleaning - This clean is specifically designed for one of the most stresful times in life, moving. It is similar to the deep clean, but we detail the interior/exterior of all cabinets and appliances. Book now and let us take some weight off your shoulders.
1. Standard Cleaning - This is a lighter clean that still covers all the important areas of your home.
2. Deep Cleaning - This is a very detailed clean that we recommend booking as your first clean or if your home has not been professionally cleaned in the last 90 days. With this service, we will get your home up to our high standard and maintain it with our scheduled, standard cleanings.
3. Move In/Move Out Cleaning - This clean is specifically designed for one of the most stresful times in life, moving. It is similar to the deep clean, but we detail the interior/exterior of all cabinets and appliances. Book now and let us take some weight off your shoulders.
We typically send a team of 2, but it varies depending on the size of your home and the current condition.
You are welcome to tryout multiple cleaning teams to find your favorite match.
Yes, our cleaning teams know the best products and how to use them. They come completely equipped to knock out their cleaning checklists that will make your home sparkle. However, we're happy to use any specialty products you may prefer (customer provided).
Our flat-rate services are based on the assumption that your home meets a reasonable level of cleanliness. If your home is dirtier than average and requires more time and attention, then our Heavy Duty Fee may be assessed.
We do the actual “cleaning” – scrubbing, dusting, wiping, washing, etc., as part of our scope of service, but we clean best if your house is in order before we arrive. We understand that sometimes life gets out of control and the house becomes a casualty. If you do need us to pick up large amounts of scattered toys that need to be put away, wash and dry a sink full of dirty dishes, and pick up several weeks’ worth of dirty laundry from the floor, we will be happy to do it, but there is an extra charge for excessive clutter.
We can clean anything that is in reach of a 2-foot step ladder and an extender pole. Anything beyond that is not covered by our insurance.
We will be happy to rinse and place dishes left from your breakfast the morning of your cleaning into your dishwasher. We do charge extra for sinks more than half filled with dishes, pots and pans.
Cleaning walls and paneled vertical surfaces are not part of our standard cleaning procedure because we will not be able to make them look new. The end result could lead to paint being removed, or walls that look spotty or streaked. If there is a spill or splatter around the trash can or toilet area, our cleaning professionals will spot clean those areas.
Please put important items and papers away, pick up, file and generally tidy up so our team members can do our job well. If things are left out it will be harder for us to clean surfaces, and you definitely don’t want to risk us putting things where you may have a hard time finding them later.
We will clean everything but the screens of electronics. Since the displays of flat screen televisions, and computers of any kind are fragile, and cleaning recommendations vary by brand, we will leave that to you. We will very lightly dust electric and electronic cords, but reserve the right to skip areas with lots of cords to avert the potential disaster of loosening something important. If you would prefer we not clean your computer area at all, please let us know.
To ensure the safety of our professionals we cannot perform the following: cleaning that requires climbing on ladders, pet waste removal, heavy or black mold, deep stain removal, cleaning of blood or feces, insect and pest removal and items that require heavy lifting.
Yes. We like to work with your budget in mind. To avoid working around clutter, movers, and other distractions that slow our teams down, we ask that our cleaning teams are the last people in the home before it is turned over to your property manager or real estate agent. For more details please read our terms of service.
Policies
When you book your clean you get to choose a 1-hour window that fits your schedule. We guarantee that our cleaners will arrive within that window or you get to take advantage of Brazclean Services Punctual Guarantee . When you book your clean you get to choose a 1-hour window that fits your schedule. We guarantee that our cleaners will arrive within that window or you get to take advantage of Brazclean Services Punctual Guarantee.. If you do not need a 1-hour window and can have your cleaning anytime during business hours, then put this information in your Special Notes when booking.
We want to build a friendly, professional relationship with you. That's why when you book a regular clean we always send the same cleaning professionals to your home. If your assigned team members schedule a vacation or get sick on a day that conflicts with your scheduled cleaning, you will be notified and another skilled team will complete your cleaning (unless requested otherwise).
You can cancel or reschedule your scheduled booking any time outside a 48 hour window prior to your service. Your scheduled cleaning is important to us and our teams make special arrangements to ensure we arrive on time and no other customer can book your reserved spot.
Once your booking is confirmed you have reserved a spot on our calendar, which our team(s) depend on. When a booking is cancelled or rescheduled, for any reason, within 48 hours of the scheduled service there will be a $50 fee.
Once your booking is confirmed you have reserved a spot on our calendar, which our team(s) depend on. When a booking is cancelled or rescheduled, for any reason, within 48 hours of the scheduled service there will be a $50 fee.
We arrive within the 1-hour window you scheduled or you receive 10% off your next cleaning.
If our team members arrive to your scheduled service and are unable to access the property, for any reason, then you will be charged 100% of your scheduled service.
We love rewarding loyal customers. All recurring customers receive a percentage off our Initial Standard Cleaning rate for their patronage.
Weekly - 25% off
Bi-weekly - 15% off
Monthly - 5% off
Life happens and we understand if you ever need to skip one of your recurring cleanings. The amount of time it takes to clean a property directly relates to the amount of time passed between cleanings. When a recurring cleaning is skipped additional time will be necessary to complete the cleaning and return your home to our standard. All recurring cleanings will be charged at the rate relevant to the time passed. Skipped monthly cleanings will be charged at the Initial Cleaning rate. Skipped bi-weekly cleanings will be charged at the Monthly rate. Skipped weekly cleanings will be charged at the bi-weekly cleaning rate.
Weekly - 25% off
Bi-weekly - 15% off
Monthly - 5% off
Life happens and we understand if you ever need to skip one of your recurring cleanings. The amount of time it takes to clean a property directly relates to the amount of time passed between cleanings. When a recurring cleaning is skipped additional time will be necessary to complete the cleaning and return your home to our standard. All recurring cleanings will be charged at the rate relevant to the time passed. Skipped monthly cleanings will be charged at the Initial Cleaning rate. Skipped bi-weekly cleanings will be charged at the Monthly rate. Skipped weekly cleanings will be charged at the bi-weekly cleaning rate.
No, you should be out enjoying all your new free time. We do suggest that you are present for the initial clean to show us around the property and any areas you'd like us to focus on, but we understand that isn't always possible.
Let us know if our team ever missed a spot, within 24 hours of your cleaning, and we will happily come back to your residence, within 3 days, to re-clean any area that you are unsatisfied with. If you still aren't satisfied, then you will get your money back. No questions asked.
Pricing
We will do you one better. You can get an estimate online without having to go through the inconvenience of scheduling an appointment.
Absolutely. You have made many sacrifices to protect our rights. Request your discount to get $20 off your cleaning. Thank you so much for your service.
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But also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal
Absolutely! We love to reward our loyal customers. When the friend you referred hires our service for the first time, you get $50 off their next service.
Trust Brazclean
We are insured with a comprehensive policy that protects you from blundering brooms. This policy ensures total peace of mind if any accidents were to happen during our service.
We understand that accidents do happen and we will always do our best to make it right. We will notify you as soon as it happens and you will be properly compensated for any property damage that our professionals may cause.
Absolutely not. We have designed an automated cleaning service to subtract stress from your life. No contracts means you have the freedom to cancel our services anytime that we stop meeting your needs.
Booking & Payments
Fill in the form in the "Get a quote" section and wait. We will contact you by email as soon as possible.
Yes, simply contact us up to 48 hours before your scheduled cleaning and we'll be happy to take care of it for you. You can still cancel within 48 hours, however, we do charge a $50 cancellation fee.
That is perfectly fine. Contact us and we can figure out a booking that works best for you. We love to connect with our customers.
We accept payments by cash, check, Zelle or online payments (debit or crdit card).
Yes, but your card will not be charged until after the cleaning is completed.
Do you still have any doubts?
Send us a message and we will reply as soon as possible.